4. What are your payment options?

We accept the following payment methods:PayPalOnline Banking PaymentsOver-the-Counter Bank DepositsDebit/Credit CardE-wallet paymentsPlease note, we do not offer Cash on Delivery (COD).

9. What situations are excluded from the warranty?

The warranty does not cover:Damages or losses due to improper use, storage, transportation, mishandling, or dropping.Damage caused by repairs or tampering by the customer or third parties.Losses or damages caused by natural calamities or accidents beyond the manufacturer’s control.

Frequently asked questions

Q: 10. What is your refund policy?

We offer a 7-day return policy only for defective or damaged devices. If you believe your item falls under this category, you must provide a video of the unboxing as proof to qualify for a refund. Please note that returns will not be accepted for any items purchased on sale.To be eligible for a return, your item must be in the same condition as when you received it— unused and in its original packaging. A receipt or proof of purchase is also required.Once we’ve received and inspected your return, we will notify you of the refund status. If approved, the refund will be processed via your original payment method. Please allow some time for your bank or credit card provider to process and post the refund.How to Request a ReturnTo initiate a return, contact us at customer@lovekderma.com. If your request is approved, we’ll provide you with a return shipping label and instructions on how and where to send the item. Please note that items sent back to us without prior authorization will not be accepted.For any questions regarding returns, feel free to reach out to customer@lovekderma.com.

No, we do not recommend using our devices if you are pregnant or breastfeeding. Please consult with your doctor for more information.

No, our devices are not recommended for individuals aged 15 years and below.

No, we currently do not provide same-day delivery services.

We accept the following payment methods:

PayPal
Online Banking Payments
Over-the-Counter Bank Deposits
Debit/Credit Card
E-wallet payments
Please note, we do not offer Cash on Delivery (COD).

Shipping typically takes 3-5 business days, depending on your location.

Yes, we accept international orders! We ship via DHL, and it usually takes around 2 weeks or more, depending on the destination.

For devices in need of repair (whether under warranty or not), customers may send the product to our main office for evaluation and servicing.

Yes, our devices come with a 6-month warranty. Any defects in material or workmanship within this period will be corrected free of charge.

The warranty does not cover:

Damages or losses due to improper use, storage, transportation, mishandling, or dropping.
Damage caused by repairs or tampering by the customer or third parties.
Losses or damages caused by natural calamities or accidents beyond the manufacturer’s control.

We offer a 7-day return policy only for defective or damaged devices. If you believe your item falls under this category, you must provide a video of the unboxing as proof to qualify for a refund. Please note that returns will not be accepted for any items purchased on sale.

To be eligible for a return, your item must be in the same condition as when you received it— unused and in its original packaging. A receipt or proof of purchase is also required.

Once we’ve received and inspected your return, we will notify you of the refund status. If approved, the refund will be processed via your original payment method. Please allow some time for your bank or credit card provider to process and post the refund.

How to Request a Return
To initiate a return, contact us at customer@lovekderma.com. If your request is approved, we’ll provide you with a return shipping label and instructions on how and where to send the item. Please note that items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to customer@lovekderma.com.

Frequently asked questions

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